From design to operations, we deliver end-to-end customer journeys on WhatsApp that are measured, optimised and operated over time — for insurance, consumer finance and travel.
Our clients operate in complex environments where customer journeys must perform reliably at scale. Yet continuity breaks, exceptions pile up, and business impact stays hard to measure.
Customer data is fragmented across tools, forcing manual switching and duplicate work. Handling times rise, errors multiply, costs follow.
Months of experimentation without full deployment, measurable ROI or operational ownership. Innovation stays in pilot mode.
Technology gets implemented, but no one is accountable for optimisation or outcomes. Teams end up managing platforms instead of performance.
We design, deploy and operate AI agents across critical customer journeys, with full accountability for business outcomes.
Systems, data and workflows connected into one orchestrated AI layer — no silos, no manual handoffs.
AI agents deployed into live operations with pre-built workflows and enterprise-grade integration.
Journeys monitored, optimised and operated continuously, against KPIs tied to revenue, cost and recovery.
Tech Partner on the Cloud API
Conversational journeys on your site
AI voice agents in the same flows
In-app messaging and forms
One orchestration layer, three journeys. Pick one — the phone runs the actual flow, and you can tap through it yourself.
We take full operational responsibility for your AI-powered customer journeys, from deployment to continuous optimisation.
Customer interactions across WhatsApp, web, voice and mobile.
Proven journey designs for insurance, consumer finance and travel.
Agents route, reason and execute within governed workflows.
CRM, payments, KYC and core systems — tested and maintained.
Guided journeys with contextual AI reduce drop-off and move customers from enquiry to completion faster.
Consolidated workflows and intelligent routing reduce cost per interaction across every channel.
Governance, validation and audit trails meet regulatory requirements at every step of the journey.
Across regulated industries in Europe and Africa.
Served through the journeys we operate
Insurers, lenders and travel operators
Live deployments across two continents
Supported in production conversations
Global insurance group
High-growth consumer finance provider
National airline carrier
Not a self-serve tool: every deployment is architected, configured and continuously optimised by FCB.ai specialists.
Business workflows, integration points and compliance requirements mapped first.
Configured and tested by specialists, with controls that keep AI inside defined boundaries.
Agents launched on real customer traffic, with KPIs agreed up front.
Performance monitored against KPIs; routing, logic and integrations refined over time.
In summary
One orchestration layer · WhatsApp-first · live in weeks · accountable to your KPIs.